Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Refund & Return Policy carefully.

Returns

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

To initiate a return, please contact us by email at [info@grandgesturegifts.com]. In your email, include:

Your order number
The reason for the return
Proof of return or supporting evidence where applicable (such as photos)

Our customer support team will provide you with return instructions and the return address after reviewing your request.

Conditions for Returns

Items must be returned within 14 days of receipt.
Items must be unused, in their original condition, and in the original packaging unless otherwise stated.
You are responsible for ensuring the item is safely packaged for return.

Non-Returnable Items

Certain items may not be returned once opened, used, or unsealed. These may include, but are not limited to:

Personal care or hygiene products
Consumable goods
Digital products or downloadable items

Please check the product description or contact us before opening an item if you are unsure whether it is eligible for return.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original method of payment within a reasonable timeframe. Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you received a defective or damaged item, please contact us at [info@grandgesturegifts.com] with proof, and we will assist you with a replacement or refund as appropriate.

If you have any questions about this Refund & Return Policy, please contact us at:

Email: [info@grandgesturegifts.com]

This policy is subject to change without prior notice.